FAQ: Frequently Asked Questions about the daily live calling service

questions


FAQ:
Frequently asked questions ( FAQ )'s and answers to help you keep your aging parents out of the hospital.



1. How does the calling service work?

2. What proof do you have that regular calls by the calling service will help keep Mom, or Dad or shut-in out of the hospital?

3. How is this calling service different from other calling services?

4. Who makes the calls to my Mom (or Dad, or shut-in)?

5. Will the same person be calling each time?

6. What sort of things do the callers talk about when you call?

7. What sort of things do you NOT talk about?

8. What if my Mom doesn’t want to receive the calls?

9. Is this safe?

10. What if Mom is having a medical or security problem during the call?

11. When will the calling service contact me?

12. Will you tell me what you are talking about with my mother (or father, or shut-in)?

13. What if Mom starts talking about something confidential



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14. What about elder abuse and the call service?

15. Do you try to sell things to my Mom?

16. How do I stop the calls?

17. What if I go away for a while?

18. How do I continue the calls?

19. Why is this service so expensive?

20. Why is this service so inexpensive?

21. Now tell me again, how do I save money with this calling service?

22. What all do I get with this calling service?

23. How can I find out more about this calling service?

24. Is it safe to send my credit card information on your Internet site?


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FAQ Answers

1. How does the calling service work?

The calling service is a telephone calling service designed to help aging parents and shut-ins. We call clients every single day and have a brief live friendly but concerned conversation. You, the subscriber, determine that you are going to provide this service for your loved-one.

You complete the Order information and provide us with the necessary information to make the first phone call. As soon as payment has been received, the client will receive the first call- if it is before 5pm local time. Calls are made 9am to 9pm local time, but usually in the morning, and are made almost anywhere in the world.


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2. What proof do you have that regular calls by the calling service will help keep Mom, or Dad or shut-in out of the hospital?

This is a new service and no scientific studies have been done yet. However,

  • Various health agencies emphasize the importance of “improved communication’ and “medication management” in reducing hospitalizations.

  • One study suggested that seniors with chronic back pain receiving regular telephone calls had reduced hospitalizations.

  • Tulsa OK recognizes the devastating effect of isolation on seniors and their risks of hospitalizations and nursing home placements.


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3. How is this calling service different from other calling services?

Some calling services provide automated calling with a short recorded message. Sometimes, the person who answers is expected to press a button on the phone pad that indicates if they are all right. Some towns have volunteers who call shut-ins to check if they are all right. Other telephone services provide electronic monitoring of medical conditions such as blood pressure and heart rate.

This service is uniquely different. We provide a live friendly conversation with the client.


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4. Who makes the calls to my Mom (or Dad, or shut-in)?

All of the calls are made by me and by individuals who are known personally by me, Rob McInnes.

In addition, they undergo screening and background checks. Most of the callers are seniors themselves and are very familiar with the issues and concerns of the caregiver/subscribers as well as the clients.


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5. Will the same person from the calling service be calling each time?

For the most part, the same person will be calling each time. This provides some continuity in the conversation. However, for various reasons, it may not be possible to always have the same caller.

In addition, if there a break in the subscription, the client may be assigned to a different caller than previously.


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6. What sort of things do the callers talk about when you call?

We engage in a friendly but concerned phone call. We request you, the subscriber, to provide us with some suggestions to begin with.

We may include such topics as the weather (naturally), a reminder to take pills and medications, a reminder about upcoming appointments or visits, a reminder about meals and groceries, inquiries about friends and neighbors.


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7. What sort of things do you NOT talk about?

This is NOT a medical service and we do not discuss medical conditions or provide medical advice. Neither is this a security service. If a medical or security emergency seems to be occurring, we can only recommend calling 911 and then we hang up. We do not discuss financial or legal topics.


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8. What if my Mom (or Dad, or shut-in) doesn’t want to receive the calls?

We will notify you, the subscriber, of this situation so you may intervene to persuade them of the great importance of this service so that we may continue. If this is not successful, you will receive a full refund.


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9. Is this safe?

All of the callers are checked and screened. Calls are randomly monitored by the service for quality control. We will not engage in any conversation concerning intimate, private or confidential matters. Also, the nature of the calls remains confidential- between the caller and the service and the client and the subscriber. This is not a security service and we do not provide any advice or counseling.


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10. What if Mom is having a medical or security problem during the call?

If the caller is concerned that an emergency may be occurring during the call, we are unable to give any advice except to call 911 immediately. Then the caller will immediately hang up. You, the subscriber, will be notified of our concern by email, phone with voice-mail, or text-message, according to your preference.


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11. When will the calling service contact me?

We will notify you, the subscriber, as soon as possible if we are concerned that the client may be having an emergency during the phone call. We will leave a brief message describing our concerns. Otherwise, we will respond to any questions you may have- usually within 24 hours if not sooner. We appreciate any additional topics you would like our caller to discuss with the client.


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12. Will you tell me what you are talking about with my mother (or father, or shut-in)?

With each telephone call, we record 1 or 2 details of the conversation to help us with the next call. We do not intend to withhold any information, but very little info is actually kept in the file from 1 call to the next.

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More FAQ answers

13. What if Mom starts talking about something confidential?

We refuse to discuss any personal or intimate matters. We will immediately change the subject. If that is not successful, we will hang up and call again the next day.


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14. What about elder abuse and the call service?


All of our callers have been screened and checked. We do not discuss any private matters with clients. We intend to simply provide a cheerful pleasant but concerned conversation with the client.


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15. Do you try to sell things to my Mom?

We do NOT sell anything with our phone calls. We get our income only through the subscriptions and products on our web site.


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16. How do I stop the calls?

You can cancel the calls at any time. This can be done most easily online, but also by email, FAX, telephone or mail. You will receive a refund through our generous money-back guarantee.


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17. What if I go away for a while?

The calls from the calling service continue every day whether you are at home or at work or on vacation or whatever. You can automate the service for your loved-one to avoid any discontinuations.


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18. How do I continue the calls?

You can continue the daily calling service by ordering another subscription. You can order a week’s worth of calls. To avoid any break in the service, you can order monthly and also automatically, for a significant discount.


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19. Why is this service so expensive?

We are providing this service to a very small group of caregivers. It is not easy to identify these people to notify them of this great calling assistance. Also, our callers are special people who have been selected to do this work. This is a premium service with a strictly limited number of clients. Considering the quality of service, maybe this is not so pricey after-all.


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20. Why is the calling service so inexpensive?

We have been able to organize the service so that we can provide high quality telephone conversations with efficiency.


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21. Now tell me again, how do I save money with this calling service?

Our regular calling service can help reduce isolation and improve self-esteem for clients. This may postpone hospitalizations and shorten hospital stays. It could also shorten rehab and assisted living arrangements. Visiting nurses and physiotherapists visits may also be minimized. All this can mean more money in your pocket. Also, with the reassurance this service provides, you can reduce your own wear and tear- and save even more money.


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22. What all do I get with the calling service?

First of all, you get this great calling service for your aging Mom or Dad or shut-in. You also get the latest on what’s available for caregivers of aging parents and shut-ins on our blog. This is available on RSS for your convenience. Frequently, we make available a product that we have discovered could be very useful for caregivers.


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23. How can I find out more about the calling service?

If you have any more questions or concerns that have not been answered by this web site about the calling service, please do not hesitate to contact us by email.


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24. Is it safe to send my credit card information on your Internet site?

We use SSL, where your credit card information is transmitted with a secure encryption. The large Internet businesses such as Amazon and Google use this encryption.



Besides this FAQ, here is more about the daily call service